Dedicated Professionals You Can Rely On
Michael began working in IT support well before he even thought of owning a business. As far back as high school, he was building PCs and installing RAM upgrades for friends and family as a hobby. Eventually, he realized that he could monetize his passions and began forming the framework of what would become Custom Computer Company. He worked as a freelance consultant from 2013 through 2015, before officially filing as an LLC in 2016.
The service, which had been remote up until this point needed a storefront and in January of 2017 Custom Computer Company opened its doors for the first time on Second St in downtown Niles. Regrettably, that location proved to be more detrimental than anticipated as it was rocked with the historic flood that left the company out nearly $250k in damages. For most, this would have been a business ending obstacle, but through the immense support from family and the community, the business opened again 4 months later.
Since then, Michael has relocated the storefront uphill on 3rd St and expanded the business to provide the full suite of IT support. From beginning to end, we have designed, installed, and managed all variety of devices and networks. There are very few services that Custom Computer Company cannot provide.
Aaron began working with Custom Computer Company after 15 years of restaurant management. In his time in the hospitality industry, he earned his Associates Degree in Business Management which he was able to successfully apply in his transition to the world of IT.
Starting off as the office manager, Aaron’s responsibilities quickly grew to include assisting in scheduling, sales, and marketing projects. His rapport with customers rapidly distinguished him as the liaison between the customers and the other service technicians, as his charismatic and empathetic approach to customers set the standard for the rest of the staff in their interactions. Unquestioningly he was promoted to Customer Service Representative and once again to the Service Manager which further expanded his responsibilities to include all front of house interactions.
Presently, in conjunction with the other service technicians, Aaron now oversees all of the scheduling for service calls, quotes, and business meetings. He also manages contracts with our clients and coordinates with the sales and marketing team to put in place promotional campaigns.
As the very first employee, Brandon has been with Custom Computer Company since preconception. He originally worked with the owner, Michael, before the company even officially became an LLC. While originally Brandon managed the office, he took the initiative to pursue certifications relevant to the field and quickly obtained his Comp TIA A+ Certificate. CompTIA A+ is the only industry recognized credential with performance testing to prove that the professionals can think on their feet and perform critical IT support tasks and, to that end, Brandon performed exceptionally.
Now, Brandon is the Lead Technician and oversees the majority of the company’s clients’ needs. From creating and managing VPNs to configuring servers and networks, the list of his responsibilities is extensive. He has set up VoIP phone systems, designed and installed surveillance equipment, recorded and edited audio, and even installed and trained clients on the proper use of third-party software. More recently, he has gone as far as mapping and directing low voltage runs for new building construction, in addition to obtaining his Law Enforcement Information Network (LEIN) certification. There isn’t much that Brandon does not, or cannot, do.
Starting out as a repair tech, Mason worked with the company for just over a year and departed briefly to work elsewhere. There he provisioned devices for exclusive networks before returning to Custom Computer Company for another brief period of time. Unfortunately, at that moment in our history, the company was still relatively new and was recovering from the financial disaster caused by the historic flood that damaged half of downtown Niles. Because of this, the company lacked the resources to sustain the value of work provided by Mason and he ended up pursuing an offer elsewhere. Luckily, you are reading this now, which means we were able to convince him to return a second (and hopefully final) time.
Shortly after his return, Mason also obtained his Law Enforcement Information Network (LEIN) certification and began setting up and managing the Network and Servers for one of our larger clients; a job that keeps him busy well into overtime. In addition to overseeing his own personal clients, he assists in the day-to-day service requests as they are scheduled by our Service Manager.
Our newest technician came to us from South Bend. After graduating from Indiana University, Bloomington in May of ’22, Jacob decided to move back home and pursue a career in IT. Due to his affinity with computers, Jacob has always been drawn to solving computing issues. This began as early on as childhood when he participated in Camp Eberhart’s Astro Camp, one of the longest-running astronomy programs in the country, where he spent 4 years as a counselor.
Social Media Director
After graduating from Michigan State University in 2014, Markus enlisted in the Marine Corps where he spent the majority of his time overseas and subsequently with 1st Battalion, 5th Marines. Upon exiting active service, he returned home to Niles and was instantly recruited into the world of IT. Briefly working as an IT technician to support the existing staff with their compounding workload, he took on a variety of responsibilities atypical to his professional background. The support proved beneficial as the workload was eventually caught up and sustained.
As the frequency of jobs slowed, Markus was redirected to more typical assignments of his background and began to oversee all of the web design and social media projects. He worked briefly as a Social Media Coordinator, then was quickly promoted to become the new Director.
Since then, he has managed the websites of pre-existing and incoming clients as well as developed social media strategies for both Custom Computer Company and several of our clientele.